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3rd Teller Supervisor/Customer Service Representative


Opening at our Princeton, Iowa Branch

3rd Teller Supervisor Duties and Responsibilities: 

  • Process customer’s deposits, withdrawals, and loan payments
  • Answer questions regarding checking, savings, and other bank related services
  • Maintain customer confidentiality
  • Issue cashier’s checks, money orders, currency orders, and sell license plate stickers
  • Maintain accurate details of each transaction
  • Balance register drawer
  • Supervisor duties in the absence of the Branch Manager or Assistant Branch Manager such as overrides and operation of the branch
  • Ensure all tellers scan and balance
  • Complete end of day scanner reports
  • Assist in balancing license plate stickers, gift cards/travel cards, vault and ATM


Customer Service Rep. Duties and Responsibilities: 

  • Know all details of the various deposit accounts offered by the bank; other various products are cross sold in relation to the customer’s current request and portfolio
  • Recognize when another department could help with the customer’s needs and make introductions
  • Carefully check details on all forms and documents for proper completion; provide timely follow up with customer when paperwork is completed in stages
  • Assist with various other duties such as reports that support portfolio and account maintenance, customer account verification, etc.
  • Correspond with attorneys on various Trust documents to ensure items are processed correctly


Position Requirements: 

  • Previous banking experience preferred
  • Cash handling and customer service experience preferred
  • Strong attention to detail and problem-solving skills
  • Ability to multi-task and prioritize
  • Strong interpersonal and communication skills
  • Proficient in computers and software
  • Reliable, motivated, and organized

EOE, including disability/vets