FULL TIME CUSTOMER SERVICE REPRESENTATIVE JOB OPENING

Responsibilities:

Assist customers in their selection of various accounts, products, and services.  This position is responsible for opening, maintaining, and closing of all account types.  Position may include additional responsibilities. Representatives must possess strong customer service and communication skills, great computer skills and an ability to multitask, good organization, and attention to detail.

Key Points to Position:

• Be available to the customer by carefully listening to their requests, needs, and concerns.  Understand what questions to ask to determine how to best assist in serving the customer.  Communication is often in person but is sometimes via phone, mail, fax, or email.
• Know all details of the various deposit accounts offered by the bank.  Other various products are cross sold in relation to the customer’s current request and portfolio.  Recognize when another department could help with the customer’s needs and make introductions.
• Carefully check details on all forms and documents for proper completion.  Provide timely follow up with customer when paperwork is completed in stages.
• Assist with various other duties such as reports that support portfolio and account maintenance, customer account verification, etc.  Assist other departments within the bank when possible.

EOE/Minorities/Females/Vet/Disability

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply.

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