Visa Travel Cards FAQ

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What is a Visa® Travel Card?

A Visa® Travel Card is a reload-able, prepaid card that can be used to make purchases where Visa® is accepted and obtain local currency at millions of ATMs. Minimum load: $100.00 Maximum load: $5,000.00. Reloads are available for $2.00 through FIS. If you’d prefer an immediate reload of your Visa® Travel card, additional funds can be added to the cards at any Blackhawk Bank & Trust location for $3.50 per reload.

Where can I purchase a Visa Travel Card?

You can purchase a Visa® Travel Card at any Blackhawk Bank & Trust location. At the time of purchase you will be asked to provide a valid ID and SSN.

Where can I use my Visa® Travel Card?

It can be used everywhere Visa® Debit Cards are accepted! You can make purchases up to the value that is on the card. The card is welcome at millions of locations worldwide, including retail stores and online.

How do I activate my Visa® Travel Card?

You may verify activation or view your account information by calling Customer Service at (800) 552-0974 or by going online to Cardholders must call the toll-free customer service number to activate their card. At the time of the call, you will be provided your PIN. For activating a gift card, the cardholder will need the card number and the CVV number.

How do I check the balance on my Visa® Travel Card?

You will be responsible for keeping track of your account balance. It’s important to know your available balance before making any transactions. Merchants generally will not be able to determine your available balance. You may obtain your available balance without charge, by accessing your Card Account online at or by calling (800) 552-0974. Statements in electronic format are available free of charge at during each month in which a transaction occurs. You may choose to have a paper statement mailed to you by calling (800) 552-0974. Upon requesting a paper statement, you will continue to receive a paper statement each month for a fee of $2.00 per month until you contact Visa and request this service be stopped.

What if my card is lost or stolen?

If you believe your card has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call (800) 552-0974. Telephoning is the best way to minimize any possible loses. If you want to replace your card, please visit the branch where the card was purchased or contact Visa® Customer Service at (800) 552-0974. There will be a $15.00 replacement fee.

When does my card expire?

Your Visa® Travel Card has an expiration date similar to a credit card. You are allowed to reload and reuse the card as long as it is not passed the expiration date embossed on the card.

Are there any fees associated with my Visa® Travel Card?

The Visa® Travel Card purchase fee is $5.00. There is a $2.00 service fee per month beginning on the 3rd month from the date of the last debit or credit to affect your balance. A cash out fee of $20.00 may also apply.

For more information, please read the Terms & Conditions provided upon purchase regarding any additional fees that may apply. Please read the Terms & Conditions provided upon purchase for more information. For more information, contact a Customer Service Representative at any of our branch locations.