All of our branch lobbies will reopen for in-branch services on Monday, March 15th
We continue to require masks for anyone entering the building and strive to keep a minimum number of guests in the lobby as well as practice social distancing and increased cleaning.
Drive-thrus at all branches continue to remain open and maintain regular business hours from 7:30 a.m. to 5:30 p.m. Monday through Friday and 7:30 a.m. to Noon, Saturday. The drive-thrus will continue to be able to offer most face-to-face banking services you receive through the branch.
Don't forget our convenient ATMs and online banking services. Learn more about online banking here.
Stimulus Check Q&A's
We know you may have questions about the stimulus checks. Questions such as "how much will I get?", "when will the payment arrive?", and "how do I get the money into my account?". Click here for a list of common Q&A's.
Stimulus Checks Paid By Prepaid Debit
The IRS has announced that some stimulus check payments may be sent on a prepaid debit card known as The Economic Impact Payment Card. To learn more about these cards and how to know if you will receive a card, follow the link below.
Stimulus Prepaid Debit
Using Your Economic Impact Payment Card
If you've received your stimulus check by the Economic Impact payment Card, or EIP card, you'll want to know how to use it. Learn more by following the link below.
Using Your EIP Card
PAYCHECK PROTECTION PROGRAM (PPP)
Blackhawk Bank is here to help our customers navigate through this uncertain time.
On December 27, 2020 the COVID-19 Stimulus Relief Bill was passed. Within that bill the legislation for PPP 2.0 is included. Beginning on January 19, 2021, Blackhawk Bank & Trust is able to submit Draw #1 and Draw #2 PPP requests for current Blackhawk Bank & Trust customers. Below you will find links to the applications, as well as overviews of the program. As always, if you have questions, please reach out to your lender or the bank with any questions.
PPP First and Second Draw Applications
PPP Forgiveness Application
NEED LENDING SERVICES? CONSIDER THE FOLLOWING:
- Schedule an appointment to meet with lender. We are limiting the number of customers in the branch to five at a time. To avoid wait times, scheduled appointments are recommended. We will try to service their needs as quickly and efficiently as possible.
- Masks are recommended.
- Signing documents? Loan documents may be able to be signed electronically, through the drive-thru, or in branch. Please contact your lender for the best solution for you.
Customer Loan Hardship Assistance Solutions
As we continue to navigate through the changes that have come with the response to coronavirus, our lending team at Blackhawk Bank & Trust have been working diligently to come up with solutions for our loan customers should questions or concerns arise.
We understand that each customer faces a unique set of circumstances and there is no one answer to fulfill every need. That's why we're committing to offering personal solutions based on what your individual need is.
If you currently have loans that you are concerned about repayment, please reach out to our lending team for options including interest only loans and/or payment deferment. We will work with your individual needs to assist in getting through these difficult times.
Online and Mobile Banking
Banking looks a little different today than it did just a month ago. We understand that not everyone is ready to take the step to do the majority of your business with online and mobile banking. That's okay. Ease into it or continue to bank through our drive-thrus. If you're ready and you have questions or new help, we're here for you.
We have many videos describing how our online banking tools for businesses and consumers work. Odds are if you have a question about how a product works, this will help.
Online banking how to videos
Amid this time of using more online and mobile tools, we've made some enhancements to our mobile banking product. First, mobile deposits are free! Second, you can enroll from right inside the app! Third, if you forgot your password you can follow the link in the app and reset your password. Each of these new features are there for your convenience.
Beware of Scams
Please be aware of scams and criminals using fear/intimidation, trickery, urgency or disinformation related to the coronavirus (COVID-19) to attempt to steal your sensitive, personal or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Blackhawk Bank & Trust will never request such information through email/text/outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone/email/text.
More on this:
Coronavirus: Scammers follow the headlines – Federal Trade Commission
Grandparent scams in the age of coronavirus - Federal Trade Commission
Defending Against COVID-19 Cyber Scams – Dept. of Homeland Security
Coronavirus scams spread -AARP
Blackhawk Bank & Trust continues to monitor the situation using information from trusted sources including the Center for Disease Control (CDC), the World Health Organizations (WHO), banking agencies/regulators and state/local health agencies.
Please call (309) 787-4451 with any banking questions or if you need assistance with specific banking activities.
For information what to do if you are sick CDC https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html